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Faq
Frequently Asked Questions
Have a question?
Here are some typical questions asked by our customers.
General
What is our 2-year Workmanship Warranty?
Our 2-year Workmanship Warranty covers both labor and hardware for product functionality at the time of installation, as well as any installation-related mistakes, defects, or manufacturer’s quality issues that may occur during the installation process. Our warranty is void if any modifications are made to resulting work-product by a contractor other than us. For example, if the screening from the manufacturer is discolored or has defects, the screens are replaced to match the proper screening installed. This warranty ensures excellent craftsmanship of all our services.
This warranty excludes any damage caused by Florida storms, winds, hurricanes, tornadoes, ultraviolet light, pool chemicals, fumes, mold, oxidation, or any acts of god or vandalism.
All warranty work is performed with the best effort to satisfy the customer’s expectations and to explore all practical avenues available to rectify the problem.
Why you should request our Free Quote?
Our Free Quotes offer a complimentary expert consultation with no sales pressure or obligation to buy – just plain, professional, and friendly services.
Our written estimates are priced based on our low overhead and our established relationships with suppliers. Generally, Castillo’s Gutters and Aluminum LLC’s estimates are lower than our competition for the same quality. Our Free Quote is valid for 30 days.
If you have already decided on a contractor, our Free Quote provides a second opinion on the job, enabling you to make a better informed decision on how to proceed.
What payment arrangements are accepted?
Our payment typically requires half of the amount to be paid upfront before we begin the project, with the remaining amount due upon completion of the job. The owner, Jackson Castillo, may also offer flexible payment arrangements tailored to the job’s size and based on other specific considerations.
We accept cash, checks, debit cards and the major credit cards. For customers who pay in full by cash only, a two percent discount is available.
Services
How can our Gutter Service fit your budget?
Our well-thought-out solutions are reasonably priced and often lower than those of our competitors for the same quality.
How long does complete the job??
The time required to complete a seamless aluminum gutter installation, a soffit and fascia repair, an underground drainage installation, or a screen enclosure revitalization varies from a few hours to days.
Once we arrive at the worksite, the time required to complete the job will depend on the job’s complexity. We won’t start the job unless all the bill of materials are available for pickup on the day of the job.
Generally, the size of the building or enclosure, or the length of the French drain, determines the amount of effort required. On average, based on our job history, the work duration may range from a few hours to a couple of days. The majority of our job installations or repairs are typically completed within a day.
What services do gutter installation contractors offer?
In addition, we provide repair and reconstruction services for the soffits and fascias to ensure a stable and rigid structure, maintaining the building enclosure and providing a firm foundation for mounting our aluminum gutters.
Additionally, we provide underground drainage services to remove gutter rainwater and channel water away from surface pooling and landscape flooding, utilizing French Drains that are designed and implemented by us.
Finally, we offer screen enclosures revitalization and screening for front entrances, patios, lanais, and pool cages.
Not all gutter contractors offer the same services as we do, with the same expertise and experience.
